Terms & Conditions

Terms of Service

At Abeera Apparel, we are committed to providing you with the best shopping experience. Our priority is to deliver high-quality products and ensure your satisfaction. We strive to provide accurate, error-free, and top-quality products with every order. If an issue arises, we make every effort to resolve it as quickly as possible.

Exchange Policy

Abeera Apparel does not offer returns on products. However, products purchased from our online store can be exchanged within 7 days if:

  • An exchange request is made within the specified 7-day period.
  • The customer wishes to exchange the size or color of an item, subject to availability.
  • The product is damaged, stained, defective, or incomplete upon delivery.
  • The received product differs from the original order.
  • The product is unused and in its original, undamaged packaging (carefully opened packaging will not be considered damaged).

The exchange process typically takes 3 to 5 working days after receiving the returned item. Shipping and handling fees will not be refunded. Exchanges must be made within 7 days of the original order date, and replacements with different products are not allowed.

Complaints

For complaints regarding defective items, please email pictures of the item to care@abeeraapparel.store or contact us via WhatsApp or call at +92 3061288339 within 7 days of delivery. Our team will review each case individually and make every effort to resolve the issue promptly.

Shipping Costs for Exchanges

For exchanges due to product defects, the customer is responsible for one side of the shipping costs, while Abeera Apparel will cover the other. For size or color exchanges, the customer is responsible for both sides’ shipping and handling costs.

Lost Shipping Policy

We maintain a tracking record of all shipments until they are delivered. If you do not receive your order within 7 days of dispatch, please contact our customer service team at +92 3061288339 or email us at care@abeeraapparel.store.

Order Cancellation

Abeera Apparel does not offer refunds or money-back guarantees on purchased items. Orders may be canceled due to reasons such as stock unavailability or pricing errors. We do not share customer details with third parties.

Important Notes

We strive to ensure that product images and descriptions are as accurate as possible. However, there may be slight differences between images on the website and actual products due to lighting during photography or display settings on your device. Please review product descriptions carefully before making a purchase.

Abeera Apparel reserves the right to revise its policies at any time.